Purchasing Policies We have this policy so that you the purchaser can make an informed purchase, know our policies, and continue to offer our valued customers quality new pool tables
Order Processing Most orders ship within 1 week and arrive in less than 2 weeks, if an item is out of stock it takes 6-8 weeks to build typically. We gladly except credit cards, bank wires, and checks, (all personal checks are held 10 business days before an order is shipped).
Refund & Return Policy All sales are final, we do not accept returns or refunds, all sales are final. We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible, We will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
What if there is Freight damage? We haven't had any pool tables damaged by freight ever, but if it happens: ***NOTE any SHIPPING Damages with the delivery person on their paperwork before they drive off, otherwise damage during shipping will not be covered *** Freight damage is obviously something that we can not control and we appreciate your cooperation for quick remedies in such matters. Machines are brand new when they are shipped and that's the way they should arrive to you! Noting damages on the freight companies paperwork before the freight driver leaves you with your machine makes the freight company liable for repairs and shipping. We will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
Warranty We provide a 1 year parts and labor warranty, you will not be responsible for any shipping, labor, or parts, you are 100% covered for 1 year from the day you take delivery.
Answers to Common Purchasing Questions We accept Visa, MasterCard, Discover, American express.
It is safe to shop online as we use www.Authorize.net to handle all our secure online transactions.
We do not offer COD, cash on delivery.
If your payment fails online call us at 402.438.4398 and we will resolve the problem, orders can also be placed over the phone by calling this number.
You may pay with a bank wire, please call us at 402.438.4398 for bank wire instructions.
You may pay with a check, please send a check to: Generation Billiards 355 Bruce DR. Lincoln, NE 68510 We require 10 business days for all checks to clear.
We will call you once you place your order, we will also call you when payments are received.
We will call you when we have tracking information from the freight company.
There are not taxes on orders placed outside of Nebraska, NE is 7.0% sales tax. Shipping is a flat $500.00 per table for all 48 Continental States, Alaska and Hawaii please contact us by calling 402.438.4398 for a shipping quote.
Secure Transactions All information sent to this site, when in an SSL session, is encrypted, protecting against fraud and disclosure to third parties. Privacy Statement Information provided to make a credit card purchase at Generation Billiards is never resold, or given to a third party. The only information given is to the shipping company so they may deliver your purchase to your address, and contact you if necessary and to the manufacturer if they run your card for your order.